And every other crickets vendor has the same problem. Shipping in the winter has always been our biggest challenge. However, history has proven that customers are 4x more likely to receive perished crickets when shipped in the winter. We take extra measures during the winter to try and increase their chances of survival. If you are ordering crickets, superworms, or any other live product during the winter, you need to be realistic: we’re trying to ship a live product through sub 30 degree temperatures affordably. Live Delivery is Not Guaranteed when Destination Temps are below 45 Degrees F.We will not ship when Destination Temps are below 25 Degrees F.If conditions are met, we will ship a replacement package free of charge. Pics can be sent to We must be notified within 24 hours from the moment customer receives package. If the conditions for the Live Delivery Guarantee are met, Customer must do the following: Winners from the CritterFam contest are excluded from the guarantee. Customer must provide correct shipping address.Destination temps must be 45 degrees F or above.Customer must be home to receive delivery.What to Expect when receiving bugs in the mail - VIDEO Live CricketsĬonditional Live Delivery Guarantee The Conditions
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